Grantley Court Certificated Location (hereafter “CL”) aim to provide our customers with the best possible safe and secure service. We only use your personal information to provide products and services you request from us. We are committed to protecting and respecting your privacy.
- in person
- by telephone
- by post
- by SMS
- by email
- live web chat
- social media such as Facebook and Twitter
- via our Grantley Court CL Website www.grantleycourt.co.uk
- via third party websites such as CLbooking, Caravan and Motorhome Club site
- CCTV images
These are collectively known as our “Communication Channels”.
By engaging our Services or by visiting our Website you are accepting and consenting to the practices described in this Policy.
PERSONAL INFORMATION WE COLLECT FROM YOU
“Personal information” is any information that relates to you and identifies you personally, either alone or in combination with other information available to us.
We may collect and process the following personal information about you:
Information that you provide by:-
- filling in forms on our Websites, third party websites and Portals which send information to us,
- in person
- via telephone calls, emails, live web chat, and social media.
- We use CCTV at our property that may capture or record images of you and your visitors in public areas for the protection of you and your visitors and for the purposes of crime prevention where permitted by law.
This information can include, but is not limited to, personal information (name, address, email address and telephone number, vehicle registration number and CAMC membership number).
- Information required to send you booking confirmation and other useful information about our site.
- If you contact us, we may keep a record of that correspondence and ask for information if you report an issue with our services on our site.
You consent to any information concerning you which we collect and process being used, stored and processed in accordance with this Policy.
SENSITIVE PERSONAL DATA
We do not collect sensitive personal data such as racial or ethnic origin, nationality, religious beliefs, etc. We may use data provided by you to meet your particular needs (for example, the provision of disability access). You do not need to provide us with personal information to browse our website.
It is not possible to ‘opt-out’ of receiving communication from us which relates to your booking(s) unlike other Marketing & Promotional e-mails which provide a link at the end of the e-mail to unsubscribe from that service.
DOWNLOADS AND MEDIA
Any downloadable documents, files, images, video files etc. on our Website are provided to you at your own risk. We take all reasonable precautions to ensure that such files are free of viruses but we recommend that you use anti-virus software as a precaution. We accept no responsibility for downloads and media provided by external third party websites.
HOW WE USE YOUR PERSONAL INFORMATION
The personal information we collect when you first contact us will be used for identification and authentication purposes:
- Improving our products and services: We process your personal information in a way as it is necessary for the purposes of our legitimate interests in providing better Services for you and our other customers.
- Processing your booking: we use relevant personal information described above (including your name, email address and CAMC Membership number) to enable us to verify you as a member of the Caravan and Motorhome club who are the only members authorised to use our Certified Location.
- To provide customer support: if you contact us (or vice versa), we will use personal information such as your email address, phone number and residential address as well as your contact history to process your request and provide you with the best service possible.
- Marketing: When you make a confirmed booking with us we will save your booking confirmation form. We do not share your personal information with any other individuals or companies.
WHAT KIND OF INFORMATION
We use the information that you have provided to us when interacting with us for sending you booking confirmations, useful local information, marketing messages about our services, events and promotions.
WHAT KIND OF CHANNELS
We will send direct communications to you via the channels you provide us with on your booking confirmation form, such as email, phone, or social media.
WHAT KIND OF MESSAGES
The messages we will send you will be personalised and tailored to your individual preferences and requirements.
ANALYSING OUR BUSINESS
We will ask for your consent if we wish to use your personal information for purposes other than those listed in this privacy statement and as required to do so under applicable law. We will not use your personal information for other purposes before we have received such consent.
HOW WE SHARE YOUR PERSONAL INFORMATION
We treat your personal information with care and confidentiality and do not share it with third parties other than as set out below:
For legitimate business interests, we may disclose your personal information to an authorised representative of the Caravan and Motorhome club, or one of their subsidiary partners as defined in Section 1159 of the UK Companies Act 2006.
We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on your behalf (for example to reply to your email(s) or process your booking). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.
WITH LEGAL AND LAW ENFORCEMENT
Grantley Court CL will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend property and legal rights, to protect the personal safety of our website users or by order of a valid injunction from a court or law enforcement agency.
PERSONAL INFORMATION OF OTHERS
HOW LONG DO WE STORE YOUR INFORMATION FOR?
The length of time we hold your information for will vary dependent on lawful basis for collecting and processing the data.
Grantley Court CL will hold data supplied where there is a legitimate interest in doing so and for the period deemed necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.
All information you provide to us is stored in the UK on our secure (password and firewall protected) servers and all paper based information is also securely stored in the UK. All electronic transactions and data transmissions between your Device and our Website will be encrypted using industry-standard SSL (Secure Socket Layer) technology. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of any data sent over the internet between your Device and our Website. Any such data transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, as part of our secure backups and data disaster recovery procedures.
The data that we collect from you may be stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data to us, you agree to this transfer, storing or processing.
You have the right to ask us not to process your personal data for marketing purposes, to alter your preferences for the type of marketing content you receive (such as information about related services etc) or to alter the methods via which you receive marketing correspondence from us (i.e. via email, text, post or phone call). We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can also exercise the right to prevent such processing of your data at any time by emailing us at email@example.com
Our Website may, from time to time, contain links to and from the websites of third party service providers. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO, DELETION, AND CORRECTION OF PERSONAL INFORMATION
Please let us know if the personal information which we hold about you needs to be corrected or updated.
If you would like to know what personal information Grantley Court CL holds about you, you may make a request to copies of this information. You should be aware that we will need to see proof of identity before processing any such request (known as a ‘subject access request’). If requested, Grantley Court CL will use reasonable efforts to supply, correct or delete information about you on file.
All subject access requests should be made in writing and addressed For the attention of The Data Controller, Grantley Court Certificated Location Llandrinio, Llanymynech, Powys, SY22 6SG
In addition, you may write to us at any time requesting amendments to certain personal information that you consider to be incorrect or irrelevant or to request that we block, erase or otherwise remove your personal information (The Right to Erasure/The Right to be Forgotten).
You may also write to us at any time to object to our use of your personal information or request that we provide your personal information in a usable electronic format and transmit to a third party (Right to Data Portability). We will comply with these requests in relation to your personal information in line with applicable law.
PERSONAL DATA BREACHES
In order to comply with applicable law, Grantley Court CL have implemented procedures to detect, report and investigate personal data breaches.
A data breach is defined by the Information Commissioner’s Office (ICO) as;
“A breach of security leading to the destruction, loss, alteration, unauthorised disclosure or, or access to, personal data.”
The ICO will be informed of all data breaches which present a high risk to our clients and customer’s rights and freedoms and in line with applicable law, a notifiable breach will be reported within 72 hours of us becoming aware of it. The individual(s) involved will also be informed.
CHANGES TO THIS POLICY
Grantley Court CL have pledged to adhere to the fundamental principles of privacy and data protection. We therefore regularly review our privacy statement in order to ensure that it is free of errors and clearly visible on our Website, that it contains appropriate information about your rights and our processing activities, and that it is implemented and is compliant with applicable law. If we make significant changes to this privacy statement, we will inform you by posting a notification on our websites along with an updated version of the privacy statement.
THE RIGHT TO LODGE A COMPLAINT
If you have a complaint regarding how Grantley Court CL have handled your personal data, subject access request or right to erasure, you have a right to lodge a complaint with a supervisory authority, in this case the ICO, using the contact details below.
Information Commissioner’s Office
Alternatively, you can write to:
Mr M Turner
Grantley Court Certificated Location
Llandrinio, Llanymynech, Powys, SY22 6SG